You can change the details of the connection by accessing the Options window and filling in the required information.Ī handy tool for providing technical support remotely You should know that the program allows you to establish secure connections, a feature that can come in handy when providing support for business clients who might have sensitive data stored on the computer they need assistance for. In case you want to allow other users to watch your screen in real time, then you can provide them with your credentials. You can establish a connection without too much hassle by inputting the Partner ID and password in their dedicated fields and then hitting the Connect to partner button. Considering that the window can interfere with your work, you should keep in mind that you can toggle it on and off via the hotkey of your choice.Įnables you to manage the other computer remotely
It is worth mentioning that the application includes an instant chat window that allows you to communicate with the user you are providing support to in real time. Upon launch, you are welcomed by an intuitive double-panel window that displays your ID and password as well as the credentials of your partner. The installation is quick, uneventful and you can connect to a computer remotely immediately, especially since the program does not require any extra configuration. Make sure you have all license keys for software on the computer.UltraViewer helps you remote control your partner's computer to support them as if you were sitting in front of their screen.Īllows you to quickly connect to another computer The main danger is the identity part and stealing email address now and that is separate from the computer. Make sure you disconnect the computer from the net asap.Ĭhange banking and email passwords on another computer before it's too late. A clean install from a USB drive is sufficient but if you really want to be fussy you could zero the drive then reinstall. Once they've got access to the PC the only real option is to wipe and start again. I know 3 people that have been scammed recently with money taken out and they didn't need to show written evidence that the computer was taken to a computer shop. The bank isn't going to advise what needs to be done to the computer either to cover themselves. They don't know if that person knows how to wipe and start again or if they know someone else that can do it. All they know is the person with the computer got scammed. The bank has to say something like that to cover themselves.
Click to expand.That's all the computer shop will do anyway.
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